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somebody help me? I don't know how to do, I need to work with pc.
when I save/load files or open any one adobe app, it will shut down with blue waring screen.
(sorry, it's a Chinese version screen)
my specs:
Intel® Core™ i7-7820X 3.6G (8-core)
Kingston 16G DDR4-2400 HyperX DURY (x4)
Gigabyte X299 Aorus Gaming9
NVIDIA Quadro P4000
SSD Adata XPG SX8000 512G/M.2
Power Corsair HX1200W
*updated all drivers are the leaster
OS: win 10 (1704)
*please forgive my poor English^^
花錢買了正版的Adobe,竟然沒有中文客服!
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Hi Bin,
We're sorry to know that you are facing troubles.
Could you please specify the application that you were using?
Regards,
Sheena
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Hi, Sheena,
photoshop, premiere, after effects,
all the latest version.
thank you
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BSOD shutdowns http://forums.adobe.com/thread/1427408?tstart=0 (may be due to hardware problems???)
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/
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thank you, John ^^
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tested in 7 days,
I try to use corel painter, DaVinci Resolve 14, they are no problems,
only adobe after effects, photoshop, primiere, crashed to blue screen.
so I decide to change motherboard & CPU.
Kingston 16G DDR4-2400 HyperX DURY (x4)
NVIDIA Quadro P4000
SSD Adata XPG SX8000 512G/M.2
above hardwares are tested and no problems.
motherboard & CPU had changed to:
MSI X99A XPOWER GAMING titanium,
intel core i7-6900k 3.2ghz
now, my pc is working.
maybe hardwares are too new (?), maybe adobe needs to update (?)
I don't know.