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adobe applications will crash with my new specs

Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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somebody help me? I don't know how to do, I need to work with pc.

when I save/load files or open any one adobe app, it will shut down with blue waring screen.

(sorry, it's a Chinese version screen)

IMG_6856.JPG

my specs:

Intel® Core™  i7-7820X 3.6G (8-core)

Kingston 16G DDR4-2400 HyperX DURY (x4)

Gigabyte X299 Aorus Gaming9

NVIDIA Quadro P4000

SSD Adata XPG SX8000 512G/M.2

Power Corsair HX1200W

*updated all drivers are the leaster

OS: win 10 (1704)

*please forgive my poor English^^

花錢買了正版的Adobe,竟然沒有中文客服!

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Creative Cloud

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Adobe Employee ,
Jul 20, 2017 Jul 20, 2017

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Hi Bin,

We're sorry to know that you are facing troubles.

Could you please specify the application that you were using?

Regards,

Sheena

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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Hi, Sheena,

photoshop, premiere, after effects,

all the latest version.

thank you

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Community Expert ,
Jul 20, 2017 Jul 20, 2017

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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thank you, John ^^

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Community Beginner ,
Jul 23, 2017 Jul 23, 2017

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LATEST

tested in 7 days,

I try to use corel painter, DaVinci Resolve 14, they are no problems,

only adobe after effects, photoshop, primiere, crashed to blue screen.

so I decide to change motherboard & CPU.

Kingston 16G DDR4-2400 HyperX DURY (x4)

NVIDIA Quadro P4000

SSD Adata XPG SX8000 512G/M.2

above hardwares are tested and no problems.

motherboard & CPU had changed to:

MSI X99A XPOWER GAMING titanium,

intel core i7-6900k 3.2ghz

now, my pc is working.

maybe hardwares are too new (?), maybe adobe needs to update (?)

I don't know.

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