After Effects Freezes on start up, Help!

Report · May 07, 2017

Hi guys, I'm a brand new user of After Effects and Premiere Pro. Well, at least I would be if I could open the program. Ive installed CC, PS, AE, and PP, and I can open PS and use it just fine, but if I open AE or PP the whole computer completely locks up. Curser wont move, key board does nothing, even the power button wont turn it off. Ive never had anything freeze a computer like this. I have to disconnect power and pull the battery on my laptop to get it to restart.

Ive updated all my drivers, made sure everything is tiptop shape and it still does it. My trial is almost up and I havnt been able to try the program at all. Does anyone know whats wrong / what i can do to fix it?

Thanks guys.

Report · May 08, 2017

I would recommend updating your GPU driver.

Or, if you're already on the latest, roll back about three or four versions.

If that doesn't work, contact Adobe support.

Report · Jul 20, 2017

Hi ZackW,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

Adobe Community

After Effects Freezes on start up, Help!