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hi, so i downloaded muse and when I opened it it crashed automatically. I have tried un-installing it and re-installing it multiple times but it wont open. I have also tried clean un-installing it with the creative cloud thing but it hasn't worked.
I was working on this project at school and now when i went to open muse at home it would just crash. I really want to work on my website.
I have also updated muse when the update was available and I have taken it to my schools IT technician, he didn't know what was happening.
hope this helps - Eleni
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Hi Eleni,
From your issue description what I assume is Muse crashes as soon as you launch it correct?
We’ll need to collect a little bit of additional information before we proceed.
Please don't worry, we will work on this together and try getting it fixed here at the forum itself.
Regards,
Anush
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Yes it crashes when i launch it and it is the first time using muse on this computer. I will paste share the muse log when i am on my computer
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Logging in build 2017.0.3.20 started at: Thu Jul 6 17:29:33 2017
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Logging in build 2017.0.4.8 started at: Mon Jul 10 16:41:50 2017
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Logging in build 2017.0.4.8 started at: Wed Jul 19 13:43:23 2017
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Logging ended at: Wed Jul 19 13:43:29 2017
Logging in build 2017.0.4.8 started at: Wed Jul 19 14:09:34 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 17:35:17 2017
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that is the whole thing, there were three paragraphs.
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There isn't much information captured here.
Can you please share the complete info from log file?
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How to do it? Where is the log file?
Logging in build 2017.0.4.8 started at: Wed Jul 19 17:03:18 2017
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Logging in build 2017.0.4.8 started at: Wed Jul 19 17:04:03 2017
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Logging in build 2017.0.2.60 started at: Wed Jul 19 22:51:32 2017
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[00:00:30.625] 22:52:03.081 | Error - IMS : ErrorCode=22 ErrorMessage=
Logging in build 2017.0.2.60 started at: Wed Jul 19 22:56:07 2017
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[00:00:18.062] 22:56:25.355 | Error - IMS : ErrorCode=22 ErrorMessage=
Logging in build 2017.0.2.60 started at: Wed Jul 19 23:44:58 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 00:06:07 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 00:21:45 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 12:42:25 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 13:17:13 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 13:24:26 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 14:06:01 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 14:12:21 2017
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Logging in build 2017.0.2.60 started at: Thu Jul 20 23:45:16 2017
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Logging in build 2017.0.2.60 started at: Fri Jul 21 00:23:43 2017
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Logging in build 2017.0.2.60 started at: Fri Jul 21 00:30:36 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 00:35:41 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 00:53:16 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 01:01:37 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 10:15:21 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 10:34:51 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 10:38:29 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 10:39:26 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 11:43:45 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 14:28:19 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 14:34:12 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 14:54:38 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 14:55:01 2017
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Logging ended at: Fri Jul 21 14:55:58 2017
Logging in build 2017.0.4.8 started at: Fri Jul 21 22:28:40 2017
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Logging in build 2017.0.4.8 started at: Fri Jul 21 23:19:19 2017
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And m8 im trying to get help here. ^^^^^
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Thank you for the info. Please send me your details (Adobe ID, location, phone number, URL of this post) over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.
Preran
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That was all of MY muse log. Coz i went when i clean uninstalled it.