Lightroom - RAW files and Print Module

[michelled60949338]

Hi,

When I try to import files (RAW) it says "Preview unavailable for this file."  How can I fix this?

Then when I try to print a file to a jpeg file in the print module, the file comes out as a blank photo.  What can I do to fix this?

Please help me!

[Just Shoot Me]

What exact version of LR are you using? Go to Help About Adobe PS LR or Sys Info to get the real version number.

What OS are you using?

What camera, make and exact model?

[michelled60949338]

LR version 5.7.1

OS:  Windows 10; Processor:  i5; RAM 4GB(2.90 usable); 32-bit operating System with x64-based processer

Camera:  Canon 80D

[Just Shoot Me · Accepted solution]

For the 80D camera RAW files you need LR 6.5 with ACR 9.5.

Or you can use the free DNG converter that Adobe offers. You convert the Canon RAW files to DNG files and then they will import into your version of LR.

If you subscribe to the Photography plan of CC then the reason you are only getting LR 5.7.1 is because you have the 32bit version of Windows 10 installed and for LR 6 and above you need to be running a 64 bit OS. Not sure why you installed, or why whatever maker of the computer installed, the 32 bit version of Windows on a 64 bit CPU.

[michelled60949338]

Thank you

[michelled60949338]

Can you help with the print module?  Why it prints a white blank page?