2 Replies Latest reply on Jul 22, 2017 8:08 AM by BarbBinder

    Purchased 20GB storage , I am unable to use it


      I have purchased 20GB storage plan , But I am unable to use that storage. The money have been withdrawn from my account, I've received email about successful purchase, but when I go to the Creative Cloud App I get 100% 2GB/2GB storage used message, and constant Out of memory pop-ups. Because of this I am unable to to synchronize my photos between different devices and use the storage I had payed for.


      Tried re-logging, re-syncing, updating to no avail