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Error message when opening AE

Explorer ,
Jul 22, 2017 Jul 22, 2017

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This is the error message I get when I open AE.  What do I need to do to remedy this?  Thanks.

After Effects error: creating resource file "C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi"

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correct answers 1 Correct answer

Adobe Employee , Jul 23, 2017 Jul 23, 2017

Hi Scott,

Try installing Camera Raw first and check if it helps.

Camera Raw installer for Adobe Photoshop CC and CS6

//Vinay

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LEGEND ,
Jul 23, 2017 Jul 23, 2017

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Nobody can tell you much without exact system info or other technical details. In this particular case this may indicate a version conflict with other, older Adobe software that also use the Camera Raw filter. If you don't intent to use Raw files in your workflows, you can simply ignore the warning.

Mylenium

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Explorer ,
Jul 23, 2017 Jul 23, 2017

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This was a brand new install.  I have never had anything else on my computer that was adobe other than reader.  My tech guy has had a tough time installing all of my adobe programs but finally got most of them to install.  Adobe acrobat won't install and AE is having this issue.  We got a package deal from Adobe so he installed everything from CC.  I probably won't use camera raw filter so other than the stupid warning when I open it I guess that's the way it will have to be. 

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Adobe Employee ,
Jul 23, 2017 Jul 23, 2017

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Hi Scott,

Try installing Camera Raw first and check if it helps.

Camera Raw installer for Adobe Photoshop CC and CS6

//Vinay

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Explorer ,
Jul 24, 2017 Jul 24, 2017

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That took care of it.  Thanks. 

Now I have to figure out why Adobe Acrobat won't install.  Every other program is installed and there are a lot of them for sure but Acrobat is the only one that won't install.

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