New Install on clean machine fails to open on start - CC 2017 14.2

[marcosa41060252]

Using creative cloud packager I have created an after effects package.

64bit package of CC 2017 14.2 running  on

Windows 7 x64

Run by non admin user accounts.

The package installs correctly but when I run it on any of our pc's it fails to start.

If I right click and select runas and run it as an admin it gets further (sees the splash screen) but still exits as a failure.

I have attached the crash log to this thread.

Process:                AfterFX.exe [288]

Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

Product Version:        14.2.0.198

File Version:           14.2.0.198

Code Type:              x64

Parent Process:         explorer.exe [4280]

Date/Time:              2017-07-18 18:49:29 New Zealand Standard Time

OS Version:             6.1.7601.23807

Report ID:              3e952df8-6b85-11e7-a03a-0050568c13b0

Time Awake Since Boot:  1303 seconds

Crashed thread:         0 [1752] THREAD_PRIORITY_NORMAL

Exception Code:         0x40000015

Exception Parameters: 

Exception Message:      1073741845 {Fatal Application Exit} %hs

Application Specific Information:

C:\Windows\system32\ucrtbase.DLL

Thread 0 Crashed: [1752] THREAD_PRIORITY_NORMAL

0 ntdll               0x0000000076f9c2ea ? ZwWaitForMultipleObjects + 10

1 KERNELBASE          0x00000000fccb1430 ? GetCurrentProcess + 64

2 kernel32            0x0000000076e516e3 ? WaitForMultipleObjectsEx + 179

3 kernel32            0x0000000076ecb8b5 ? WinExec + 949

4 kernel32            0x0000000076ecba37 ? WinExec + 1335

5 kernel32            0x0000000076ecba8f ? WinExec + 1423

6 kernel32            0x0000000076ecbcac ? UnhandledExceptionFilter + 508

7 ucrtbase            0x00000000e062827d ? getpid + 301

8 ucrtbase            0x00000000e062990f ? abort + 95

9 ucrtbase            0x00000000e0629036 ? terminate + 38

10 AfterFX             0x0000000040004d37 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

11 kernel32            0x0000000076ecbc10 ? UnhandledExceptionFilter + 352

12 ntdll               0x0000000076fd0108 ? EtwEventSetInformation + 7688

13 ntdll               0x0000000076f67958 ? _C_specific_handler + 156

14 ntdll               0x0000000076f7812d ? RtlDecodePointer + 173

15 ntdll               0x0000000076f6855f ? RtlUnwindEx + 3007

16 ntdll               0x0000000076f68b58 ? RtlRaiseException + 584

17 KERNELBASE          0x00000000fccca06d ? RaiseException + 61

18 VCRUNTIME140        0x00000000f1404462 ? CxxThrowException + 194

19 dvacore             0x0000000002dcae89 ? dvacore::filesupport::ResolveIfAlias + 3673

20 dvacore             0x0000000002dbf0b3 ? dvacore::filesupport::Dir::SharedDocsDir + 51

21 AfterFXLib          0x00000000010aba9d ? CPathRgn::empty + 21933

22 AfterFXLib          0x00000000010ab789 ? CPathRgn::empty + 21145

23 AfterFXLib          0x000000000115d821 ? egg::dynamiclinksupport::SetMemoryLimits + 19169

24 AfterFXLib          0x0000000000c5935e ? AEWinMain + 2014

25 AfterFX             0x00000000400021de ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

26 AfterFX             0x0000000040002a3c ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

27 AfterFX             0x0000000040001295 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

28 AfterFX             0x00000000400043d3 ? Unknown - (No symbols are loaded) [  Error:487 Attempt to access invalid address. ]

29 kernel32            0x0000000076e459cd ? BaseThreadInitThunk + 13

30 ntdll               0x0000000076f7a561 ? RtlUserThreadStart + 33

[Mylenium]

Most likely you are missing som critical driver or have messy user permissions. After all, it's your Explorer crashing, not AE, so something is wrong with accessing some files or the Registry.

Mylenium

[Kevin-Monahan]

Hi MarcosA,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

[marcosa41060252]

Hi Kevin,

I still have this issue and I even tried recreating the package again but no joy. I would really appreciate some help getting to the bottom of this issue as our users really need to get this going, I am also having the same issue with Premiere Pro.

I have created packages fro them individually and also a mast package with a whole bunch of adobe products we use.

All other apps work fine its just these two that won't start.

[Kevin-Monahan]

Hi MarcosA,

Sorry. Sounds pretty frustrating. You're "recreating the package" means you have an enterprise or teams version of Creative Cloud. You should contact your administrator for support options at this point. You can request 1-1 tech support from our video queue from there. Let me know if you need further assistance.

Thanks,
Kevin