Normally happens because the characters are not UTF-8. Word has its own apostrophes and quote marks that are none standard and can cause this if someone just copies and pastes it. There are a number of resources that talk about this issues though, mainly on stack overflow. i.e. html - Why do symbols like apostrophes and hyphens get replaced with black diamonds on my website? - Stack Overflow
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I think there is also a setting in the ColdFusion data source for UNICODE strings.
Check the "Advanced Settings" of your data source.
Thanks, Eddie. I'll check on that.
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