Everytime I click import photos and videos, it says the program has stopped working and it kicks me out and closes out of lightroom

Report · Jul 24, 2017

How can i fix this problem

Report · Jul 24, 2017

Since my crystal ball is out for polishing ... we need some more information from your to be able to help.

- Your exact Version of Lightroom

- Your OS

Does it work if you only import photos, only import videos?

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Everytime I click import photos and videos, it says the program has stopped working and it kicks me out and closes out of lightroom