• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Support for Creative Cloud All Apps

New Here ,
Jul 26, 2017 Jul 26, 2017

Copy link to clipboard

Copied

please kindly support to resolve the problem with Adobe Photoshop and Illustrator in my computer. These software usually do not response and force restart. After checking “Start Task Manager” in my computer, I found out that these Adobe Software using a lot of Ram (enclosed), that cause the other software in the computer run slowly also. This situation happens usually and It takes my time a lot because I have to do again with the file which has not been savedScreenshot 2017-07-25 18.59.27.png

Views

332

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 26, 2017 Jul 26, 2017

Copy link to clipboard

Copied

Nguyen,

You may check the system requirements, which are here for AI,

https://helpx.adobe.com/illustrator/system-requirements.html

And you may ask in the other relevant forums, including CC,

https://forums.adobe.com/welcome

And you may try to ask Adobe, through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 26, 2017 Jul 26, 2017

Copy link to clipboard

Copied

LATEST

Can you review your Adobe Cloud app and let us know how well that is running. You may need to reset your OOBE

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines