Preview not responding, please help.

[rodrigodlima]

Hello, I'm having an emergency. In the middle of a client project and the preview is not allowing me to animate.

this is what my preview panel is

when I hit spacebar, the screen goes black when the playhead goes over the animated parts.

Ive already tried emptying the cache and reinstalling cc 2017. It feels liek its lagging over memory It was never an issue with CC 2015 but now with 2017 my computer my not be able to run smoothly.

Here's what I'm running on------------------------------------------>  

Please help, thanks!

[Mohammad.Harb]

Try restoring the default preference settings:

press and hold the Command+Option+Shift while the application is starting,

A dialog box launches asking you if you want to delete your preferences file, click Ok

Let us know if that helps.

[Kevin-Monahan]

Hi rodrigodlima,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin