Question : Problem with Publish online

[Ladycoton from Bordeaux]

Hello Hello

I have created a 40 pages Indesign doc with many pictures. when the transfer took place with publish online a message advised me that a problem was detected and my doc will not be available as a pdf to be downloaded by people who have the link.

I have checked the doc can be seen but not uploaded.

Does anyone have an idea which problem could occur ?

I have exported a pdf from indesign which weight is 21,2 Mo - Do you think weight could be the reason ?

Thanking you in advance,

Have a nice weekend

PatClaria

[Srishti Bali]

Hi Ladycoton from Bordeaux,

As per the description, when you upload your document it gives error "doc will not be available as a PDF to be downloaded by people who have the link."

I am assuming that  "allow viewers to download document as PDF(Option)" is unchecked. Please find the screenshot below and make sure that it is checked.

If this does not help, we would require some details like:

• Operating System (Exact version of Windows and MAC)
• Exact version of InDesign
• Please share a screenshot of error.
• Does this happen on one particular file? If  yes, would you mind sharing your file ?

Awaiting your response.

Regards

Srishti

[Ladycoton from Bordeaux]

Hi Srishti

I have updated my last document but unfortunately it remains not available for download.

In fact I have noticed that the 3 documents which are on my dashboard have the same pb none can be downloaded.

when searching on the web, I have seen this explanation as below - the « G » output is missing

I have checked that I have checked « Allow viewers to download doc as pdf …

My info is :

Indesign 2017.1

OSX Yosemite 10.10.5

Here is the link to have a glance at my last doc:

https://indd.adobe.com/view/674ae07f-f7da-4be1-8eb5-1eeb3968b7b4

If you want to see my doc and maybe you’ll be able to explain me where the pb is

thanking you in advance,

Patricia (Ladycoton from Bordeaux)

Le 27 juil. 2017 à 00:17, srishtib8795206 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

Question : Problem with Publish online

created by srishtib8795206<https://forums.adobe.com/people/srishtib8795206> in InDesign - View the full discussion<https://forums.adobe.com/message/9727213#9727213>

[Srishti Bali]

Hi Ladycoton from Bordeaux,

I checked both the links you shared, in order to assist you further I need the actual InDesign file for which the publish online link is not downloading PDF . Would you mind sharing your file?

Regards

Srishti

[Ladycoton from Bordeaux]

Hi Srishti

Thank you for your answer.

I will no longer use this document with pictures running on two pages.

I am making another book (with size slightly different) so there will be pictures on the left and some others on the right and hopefully it will work, if not I will come back to the help forum ...

Thanking you anyhow for your help.

regards

Patricia (Ladycoton from Bordeaux)

Le 31 juil. 2017 à 22:43, srishtib8795206 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

Question : Problem with Publish online

created by srishtib8795206<https://forums.adobe.com/people/srishtib8795206> in InDesign - View the full discussion<https://forums.adobe.com/message/9736670#9736670>

[Srishti Bali]

Hi Patricia,

Thank you for sharing the details. Please feel free to revert if you need any further assistance on this.

Regards

Srishti

[Ladycoton from Bordeaux]

I just answered to you 20 minutes ago (see my previous mail).

but but ….. 5 minutes ago (just after having sent my reply to you I had an idea ) I did upload another document to make a test and the button download is available

the thing is this last document doesn’t have pictures running on two pages like it is the case with the 3 previous documents which are on my dashboard

could it be the reason why it doesn’t work ?

Here is the link of this very last document (the one that it works) https://indd.adobe.com/view/84fa4c10-9e2d-4282-b07a-a7751c8b3b0a

thanking you in advance for your answer

have a nice weekend

Patricia (Ladycoton from Bordeaux)

Le 27 juil. 2017 à 00:17, srishtib8795206 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> a écrit :

Question : Problem with Publish online

created by srishtib8795206<https://forums.adobe.com/people/srishtib8795206> in InDesign - View the full discussion<https://forums.adobe.com/message/9727213#9727213>