After Effects 2017 CC 14.2.1.34 frequently "not responding".

[lorilinstruth]

Hi all,

Ever since I upgraded to the 2017 release, AE keeps intermittently hanging and "not responding." It doesn't matter what project I'm working on...it happens in all of them, even new ones with just a couple of simple text layers. I don't see any pattern to the behavior...it just suddenly freezes on me. If I wait long enough (a couple of minutes) AE usually recovers and works fine again for another few minutes or so until it happens again. I didn't have this problem with version 2016.

System Basics

GeForce GTX 1060 (latest drivers)

Windows 10 Pro

32 GB Ram

Intel 17-3770

SSD drive for OS and Disk Cache (plenty of space)

Any ideas where to start troubleshooting?

Thanks in advance,

Lori

[Mylenium]

Leave your performance monitor running while the hangs occur. I'll bet you see some spikes in usage from some driver or a specific process. Also of course check your event viewer. Perhaps these are some "silent crashes" of something in the background that drag the system down.

Mylenium

[Kevin-Monahan]

Hi lorilinstruth,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

[lorilinstruth]

Hi Kevin,

It's an intermittent problem, so it's been frustrating to troubleshoot. I actually got on the Adobe chat the other day and shared my screen with the service rep. He deleted the Media Cache folders and then cleared the cache in AE. Since then it seems better, but I'm still getting more crashing/not-responding problems than I had with 2016 (which was pretty darn stable!).

I've tried keeping tabs on the system activity, but as I'm usually working hard with deep concentration when this happens, it's not been easy to spot things. When I get the "not responding" problem, it doesn't seem that the CPU or RAM or Discs are maxing out.

I don't know how to use the "event viewer" that Mylenium suggested...I can start it, but don't know where to begin to look.

I'll get back in here if I find anything useful or definitive. Thanks for your help!

[Kevin-Monahan]

Hi Lorlinstruth,

You may want to get back in touch with support and let them know the fix didn't work. Let us know what happens.

Thanks,
Kevin