HELP : Lightroom Sync stuck on 14 photos

[ev10674065]

Hello,

This is the first time that even happen to me. I cannot sync my photos on LR mobile anymore. It says that there're 14 photos to sync but nothing happen...even if I delete the photos, the number still appears....I don't know what to do anymore...I uninstalled the app (both mobile and deskop) and reinstall it...nothing....

Does someone have the answer ? Is that already happen to one of you ?? Please help

[greule]

When you open up Lr Desktop preferences-> Lightroom mobile panel....do you see files listed under the pending sync activity window?

[ev10674065]

Nope, nothing...

[greule]

Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).

Removing the Sync.lrdata might fix whatever the issue is. 

You can find the  sync.lrdata file here:

On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

Hope this helps.

Guido

[Riko Colin Chock]

I'm having same issue. Nothing in sync activity. Removed Sync.lrdata folder. May I send you log to remedy this issue?