My Photoshop refuses to open,...

[katieb78126798]

My Photoshop refuses to open, each time I click on it a message pops up saying " could not initialize photoshop because the preferences file was invalid(it has been deleted)." But I have not deleted anything from my computer and it was working fine just a few days ago. What's going on?

[c.pfaffenbichler]

Which version?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[davescm]

Hi Katie

Try this:

Press and hold down Alt+Ctrl+Shift (Windows) or Opt+Cmd+Shift (Mac) as you start Photoshop*. You should get a prompt to delete current settings. Accept that and Photoshop will create a new Preferences file .

*Note you may need to try this a couple of times as the timing can be tricky

Dave

[katieb78126798]

Thank you

On Jul 27, 2017 11:01 AM, "c.pfaffenbichler" <forums_noreply@adobe.com>