15 Replies Latest reply on Sep 10, 2018 8:33 PM by graceh32772916 Branched to a new discussion.

    Cannot find "Cancel Plan" button as instructed at the tutorial to cancel my subscription.

    vinas29675913

      I just purchased a Premiere Pro CC, but I decided to cancel my subscription.

      But the cancel subscription button is nowhere to be found, I have tried this steps:

      Cancel your Creative Cloud membership

       

      But still it does not show me the page like in the steps. It only shows me this:

       

      Screen+Shot+2017-07-29+at+4.33.25+PM.png

      And the cancel subscription is nowhere to be found.

       

      Can anyone please help me cancel my Premiere Pro CC Membership ??

       

       

      EDIT [private information removed by moderator]