urgent!!! [paid subscription is not active]

[mahah75757900]

i subscribed to illustrator and i paid and i received an email of the payment confirmation! and the amount is already deducted from my account but the app is not active !!

what to do

Maha

user name: [removed by moderator]

[Title edited for question clarity and future forum search... Mod]

[Ned Murphy · Accepted solution]

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Install, update,

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

[chesta]

I purchased order number ( ADB016781464 , amount deducted, but adobe deleted order number from his database.