Lightroom CC won't update

[larsviggo]

Have searched the support pages and have tried all the suggestions including completely removing CC- restart and reinstalling as in:

Available updates not listed for Adobe Creative Cloud applications

"Preview unavailable for this File"

Everything else seems to be latest version.

My camera Panasonic Lumix GX85 raw files will not open i LR but opens fine in Adobe Bridge.

Im running LR on a Mac Mini using Sierra

Any ideas ?

Thanks in advance

LarsV

System Info:

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [6]

Application architecture: x64

Logical processor count: 8

Processor speed: 2,3 GHz

Built-in memory: 16.384,0 MB

Real memory available to Lightroom: 16.384,0 MB

Real memory used by Lightroom: 445,0 MB (2,7%)

Virtual memory used by Lightroom: 1.177,2 MB

Memory cache size: 36,7 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

Displays: 1) 1920x1200

Graphics Processor Info:

Intel HD Graphics 4000 OpenGL Engine

Check OpenGL support: Passed

Vendor: Intel Inc.

Version: 4.1 INTEL-10.25.17

Renderer: Intel HD Graphics 4000 OpenGL Engine

LanguageVersion: 4.10

[99jon · Accepted solution]

The latest version is LR CC 2015.12. You can directly download the updated for Mac OS using the link below:

http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeLightroom-6.0/6.12/setup.dmg

[larsviggo]

Hi Jon99

Thanks for trying to help...

Trying to install the update I just get:

"Update Failed"

Updates could not ber applied"

Please contact your Administrator if you wish to apply updates on your machine.

Updates have been supressed by the administrator"

Tried to delete the updateprefs file also - but it did not help.

LarsV

[99jon]

I had a similar error message on Mac so I right-clicked (control-click) on the red Install icon inside the download folder choosing:

Show Package Contents >> Contents >> MacOS

You should see a black install icon.

I double-clicked on that black icon and agreed to open an application downloaded from the net, and the installation started and completed OK. This method uses Terminal.

[larsviggo]

Tried the trick but just got the same sign as described before "Updates have been..."

In the text editor following shows:

Macbook:~ User$ /Volumes/Lightroom-6.12.0-Update/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller ; exit;

logout

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

[Process completed]

I also tried to make the UpdateAdminprefs.dat file allowing updates - but this didn't change anything.

[larsviggo]

Ended up finding the original UpdateAdminPrefs file was present when I looked after it a bit more thorough .... so after renaming the file it all worked.

LarsV