I can't log in to sync with mobile from desktop app

[Ade_86]

so i have a CC subscription - has been working fine, even syncd many photos across to lightroom mobile and back - but now i can't! when i open lightroom, on the identity plate it says, to get started with lightroom, not my name any more -  i click it and it says - to sync, sign in but when i click nothing happens - I've uninstalled reinstalled everything even the cc app - but nothing - this is really starting to p... me off - does anyone have a solution? I'm signed in to the cc app so i shouldn't have to sign in within lightroom itself anyway?

also I've done all the delete opm.db file - and delete the entire OOBE folder and nothing after each of them - and in lightroom preferences, lightroom mobile - i can't delete data, its blanked out - and above it, its says Join which takes me to adobe site to buy again???

[Akash Sharma · Accepted solution]

Hi  Ade_86,

Please update Lightroom to the latest version CC 2015.9 and then sign out from Lightroom from Help>Sign out and sign back in.

Thanks,

Akash

[Ade_86]

it says it's all up to date

[Submarines_tar]

This worked for me after following above steps AND rebooting my iMac. All syncing restored.

[Ade_86]

it says it's all up to date.

[Akash Sharma]

Please post a screenshot of the Lightroom Preferences>Lightroom mobile window with the sync activity panel expanded.

<Hide your Adobe ID as shown in screenshot>

Regards,

Akash