Word to InDesign workflow: Font Awesome incorrect after importing Word documents

[Segmant]

Hi

InDesign 2017 on Mac and Word 365 on Windows 10

Im having an issue creating a new workflow using FontAwesome icons

I have set up my indesign template file and exported all my styles to RTF then created a Word template file with this.

As FontAwesome doesn't work with Mac Word i have to use a PC to created the Word template file

Everything works as it should, all styles, character and paragraph are correct when importing the Word document created from the template is imported into InDesign.

My issue is with FontAwesome, when the Word document is imported, the facebook icon has a tild and a square where it should be, twitter icon is blank but the instagram icon is correct.

The icons were all correct when i exported the styles for Word from InDesign.

In the Word document the fontawesome icons are correct.

Below is a screen shot of what happens to the icons when the Word document is imported back into the document created from the InDesign template.

I use non-breaking spaces and em spaces to control the nested styles in InDesign.

The styles are correct, the FontAwesome icons seem to have been substituted but  they are still the FontAwesome font.

Im using the same FontAwesome.otf font file on both systems.

I hope that was explained correctly, this is really annoying as there will be over 200+ word docs to import eventually and i don't want to have to replace the icons missing every time.

Thanks

Chris

[BobLevine]

It's showing as a missing font. Are you sure you have the nested style and character style properly defined? Screenshots of those definitions would help analyze the issue.

[Segmant]

Hi Bob

Yep its all 100% correct, this is what it looks like in the original InDesign template

Not a missing font as the instagram icon is not an issue when reimported

and again, open Word template > Import into InDesign

This is the imported result without touching anything in the Word document

This is the Word document

[BobLevine]

Is there a + next to the name of the paragraph style?

[Segmant]

no, all styles are correct with non overlapping.

I looked at the unicode in the glyphs palette in the problem import and the twitter icon is being substituted to the TM glyph which in FontAwesome is a blank space, and the facebook icon is being deleted completely, no unicode selected in the glyphs palette, thats why theres a square but its still in the correct stylesheet.

[Jongware]

Can you list the Unicode code points for the icons that went in (from your correct document) and came out (from the imported Word document)?

[Segmant]

Indesign Template file

F09A     facebook

F099     twitter

F16D     instagram

Word template file

F09A     facebook

F099     twitter

F16D     instagram

Final Indesign document with imported content

NONE   facebook

2122     twitter

F16D    instagram

[Segmant]

I think as per usual its a Microsoft Word issue.

Think ill try a write a small script to convert the two wrong icons into the correct ones.

[Willi Adelberger · Accepted solution]

I have printed a PDF with the UniCode (and other information) to that font.

You have to write an F before the given UNICODE number.

Dropbox - FL Report-FontAwesome.pdf

When I use the Unicode insert mode it works also in Word on Mac.