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Re: adobe applications will crash with my new specs

New Here ,
Jul 23, 2017 Jul 23, 2017

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Same problem on Apple.

Crashed applications : InDesign, After Effects, PremiereCapture d’écran 2017-07-23 à 11.43.58.png

iMac 5K (config. max)

Mac OS 10.12.6

I need to work… !

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Creative Cloud

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correct answers 1 Correct answer

New Here , Jul 29, 2017 Jul 29, 2017

Hi

I speak with Contact Customer and find the solution : Apple make session of work fragile.

So, I just repare my harddisk and install again the Creative Cloud Desk and perfect.

Thanks

Clément

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Adobe Employee ,
Jul 24, 2017 Jul 24, 2017

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Branching to a new discussion due to different operating system.

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Adobe Employee ,
Jul 27, 2017 Jul 27, 2017

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Hi ClemGribouille,

Sorry for a delayed response.

As you mentioned that the applications are crashing, how often does this happen? Did you try disabling the firewall?

Let us know if are still facing the same issue, feel free to follow up. You may also Contact Customer Care for help.

Thanks

Kanika

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New Here ,
Jul 29, 2017 Jul 29, 2017

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Hi

I speak with Contact Customer and find the solution : Apple make session of work fragile.

So, I just repare my harddisk and install again the Creative Cloud Desk and perfect.

Thanks

Clément

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