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unable to edit anything in Photoshop CC

New Here ,
Jul 27, 2017 Jul 27, 2017

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Hey guys, It has been few days since i have been facing an issue with my Photoshop cc.

Though it open image or document and it show in layer panel but it doesn't appear in work space. That's why I am unable to edit them.

I am attaching screenshot of photoshop. Please help me. You can see file but it's not displayed in work space

Capture13.PNG

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Adobe
Community Expert ,
Jul 27, 2017 Jul 27, 2017

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Is Window > Application Frame active?

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Jul 30, 2017 Jul 30, 2017

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Well when I turn graphic processor off, it worked.

and here is my PS Error log

2017:07:27 19:31:39 : tracked key 0000000000000108 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2017:07:27 19:31:39 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2017:07:27 19:31:39 : tracked key 0000000000000230 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2017:07:27 19:31:39 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2017:07:27 19:31:39 : tracked key 0000000000000228 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2017:07:27 19:31:39 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2017:07:27 20:07:46 : tracked key 0000000000000240 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2017:07:27 20:07:46 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2017:07:27 20:07:46 : tracked key 0000000000000120 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

2017:07:27 20:07:46 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

2017:07:27 20:07:46 : tracked key 0000000000000238 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

2017:07:27 20:07:46 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed

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New Here ,
Mar 11, 2024 Mar 11, 2024

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It work! Why does this happen? Is it better to have the graphic processor off? Why? 

Thank you for your help!

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Community Expert ,
Jul 27, 2017 Jul 27, 2017

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I see that your view percentage is set to 10%. If the original screenshot was small, it might be nearly invisible at 10% view size. Try setting it to 100%.

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