Unable to reload LR6 or download LR CC

[jamesbD5]

I tried to update LR6 (standalone) and the process crashed my existing program. The error code given was U44M1P7

I then decided to buy and download LR and PS CC.  Went through the process of registering and giving my c card information and started download.  That download failed and once again the error code given was U44M1P7.

How do I get around this and download CC?

[jamesbD5]

I don't know why 'assumed answered' appeared, this is a question and has NOT been answered

[jamesbD5]

I am on a Mac , OS X Yosemite.  I tried an online chat and after 45 minutes was told they could not help me and post the question on this forum.

[Just Shoot Me]

Try the solutions list at this link.

"Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates

[jamesbD5]

Thanks for the response.

I tried Solution 1- Rename the 1.0 folder in AAM Updater that didn't work

I tried Solution 2- download update manually.  That didn't work and gave me a new error code U44M2P7

#3 is uninstall and reinstall the app.  I am reluctant to uninstall LR6 fearing it will damage or remove my lrcat

Do you have any other ideas??

[Just Shoot Me]

The catalog file is independent of the LR program files. Uninstalling and reinstalling won't have any affect on the catalog file.

[Jao vdL]

Foolproof solution is to run Creative Cloud cleaner: Use the Creative Cloud Cleaner Tool to solve installation problems ​and uninstall all the crud left behind by old versions. After doing this , you reload the creative cloud app. Logon to your CC account and install Lightroom and Photoshop from there. There are less rigorous ways but this has helped me out a few times and should always work.