menus do not work

[josee23294466]

All menus on top of app dont work. I can pick tools and it work but when trying to open for example file menu it appear and disappear really fast and do not respond to the mouse clicking.

[BobLevine]

What version of InDesign? What operating system?

[josee23294466]

What version of InDesign?

R. 2017 CC

What operating system?

R. Windows 10 64 bits

And in addition to Bob's questions, are you using a secondary monitor?

R. yes

Also, check to see if something is on lying on top of your Escape key (ruling out the obvious first).

R. Done. Nothing on it. I tried other apps and for example  I open Photoshop and works ok

[Barb Binder]

Which monitor is the menu misbehaving on? The primary monitor or the secondary monitor? And is that monitor a HiDPI display being scaled through windows 10?

[Dov Isaacs]

In terms of Windows 10 x64, has it been updated to the so-called “Creators Update” sometime in the last month or two and if so, did InDesign's menus work before then?

          - Dov

[josee23294466]

Hi Dov

It it the try version. Just want to make sure all is ok before paying for it

[josee23294466 · Accepted solution]

SO I called Adobbe technical support. They gave me this command "netsh winsock reset" and I run it on hte command prompt and Indesign is working well.

Thanks though for your good intentions.

Have a great day

[BobLevine]

Are you mixing HiDPI and standard monitors?

[josee23294466]

Hi Bob

No, I not mixing HiDPI and standard monitors

[Barb Binder]

And in addition to Bob's questions, are you using a secondary monitor?

[jane-e]

Also, check to see if something is on lying on top of your Escape key (ruling out the obvious first).

[Patty231702993f0l]

Any fix for this for MacOS. The same thing is happening to me since I updated to Monterey last night. Can't access ANY menus - just flash and disappear.

[marcojohnson]

Yes!!

I've been through all of the forums and after chatting with Adobe Tech Support, the culprit (on my Mac, with InDesign 16.4 and 17.1) was the system display scaling setting - I changed it from default for monitor to settings -> displays -> scaled -> more space and everything worked. The menus stopped disappearing on the top and right-click contextual menus worked once again. 

This was after uninstalling, cleaning up, deleting prefs, multiple times ... such an easy fix.