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Lightroom CC keeps reverting to a trial membership instead of purchased version

New Here ,
Jul 31, 2017 Jul 31, 2017

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Every few days my Lightroom CC software reverts to a trial version from the installed purchased version. I can't figure out what's going on. My CC membership expires Jan 2018.

-I'm logged into my Adobe account

-Updates are current

- I can edit pics for a few days then all of a sudden the program opens as a trial version.

-I re-install the software it works for a bit then reverts back to trial version of software and I lose functionality.

-Has only been happening the last month or so.

Looking for some assistance.

Thanks

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Aug 01, 2017 Aug 01, 2017

Hi Chikiyo,

Please see Stop Creative Cloud from reverting to trial mode for the steps in order to fix the issue.

You may also refer Creative Cloud App Reverted to Trial Licensing for Lightroom CC, Photoshop CC after installing June 2016 update where the same issue has been addressed.

Let me know iff that helps!

Regards,

Sheena

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Adobe Employee ,
Aug 01, 2017 Aug 01, 2017

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Hi Chikiyo,

Please see Stop Creative Cloud from reverting to trial mode for the steps in order to fix the issue.

You may also refer Creative Cloud App Reverted to Trial Licensing for Lightroom CC, Photoshop CC after installing June ... where the same issue has been addressed.

Let me know iff that helps!

Regards,

Sheena

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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