File > Open Crashes Photoshop ?

[StrongBeaver]

Hi, I've been experiencing an issue whereas I can't open a file (File > Open) I was hoping uninstalling and re-installing Photoshop would solve this problem; unfortunately, no.  Anyone else experience this problem ?

[JJMack]

What is crashing what does the crash report show is the failing module?

Supply pertinent information for quicker answers

• The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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• Photoshop System Info
• System Crash report etc

[StrongBeaver]

I can mark off with confidence hardware is not the problem.  To produce the error, I simply open Photoshop(2017.1.1 20170425.r.252) on Windows (1703) followed by

File > Open.

Event logs point too; As well I found this thread but none of the suggestions for my situation helped.

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x58fefe7b

Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5

Exception code: 0xc0000005

Fault offset: 0x000000000018b0a6

Faulting process id: 0x90b8

Faulting application start time: 0x01d2da58bd8fa3db

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

Report Id: 7c1271bc-871d-4059-8f17-c18f4573d1fb

Faulting package full name:

Faulting package-relative application ID:

[JJMack]

Did you look are these threads.

https://forums.adobe.com/search.jspa?q=Adobe+Spaces+Helper.exe&place=%2Fplaces%2F1413024

Photoshop CC 2017 crash when try to print  looks promising

this one also seems to show its preferences related

Re: libcef.dll error fix?

[StrongBeaver]

It worked a few times, back to the same problem.

[StrongBeaver]

The problem is related to settings.  Regardless how many times I delete my settings it doesn't work.  I think I may know how I caused it not to work but without getting it working again; I'll never know

I really can't take this frustration; could I please speak with someone at Adobe to make arrangements ?

[JJMack]

User here do not work for Adobe. If you want to deal with Adobe support use their chat, or call them or submit a bug report on Adobe feedback site. Photoshop Family Customer Community

Do you install third party addons and plug-ins.  Try running Photoshop without then see if tour Preferences still become corrupt.

[StrongBeaver · Accepted solution]

A third party desktop organization program called Bins; was the cause. I would suggest if you experience this problem to uninstall Bins and cease to use it.  It was great when it was being developed under Windows8 but as of Windows10 (1703 / Creators Edition) and prior developed is more or less dead.

[kittyw96645481]

And if you don't have or use Bins? I'm on windows7 and since the latest update, I can't open files in PS.

[StrongBeaver]

Not sure if you've solved the problem. What version of Photoshop ?

[kittyw96645481]

Latest CC version.  All Cloud programs up to date. However, the cloud app "repairs" itself every time I turn on the computer. Would that affect this situation? 

And weirdly, I can't right click on a photo in ID and choose Edit Original, as that doesn't work either. 

Kitty Werner Master Gardener Support, North

[StrongBeaver]

Restart the Creative Cloud program, and do a update; maybe verifying everything is up to date will solve the problem followed by restarting the computer ?

[kittyw96645481]

Stupidly, I removed all creative cloud apps -- everything, and added them back. Except now Muse didn't download. Can't get that back. 

Kitty Werner Master Gardener Support, North

[StrongBeaver]

If Muse is on subscription, you should be able to install.  Is Photoshop loading ?

[kittyw96645481]

I don't have Bins on my computer. Photoshop is functioning, but I had to deny a setting. Now, it's Muse giving me serious trouble. I could upload the complete site correctly in BC, but it doesn't upload the corrected, updated files on the host server. Even after deleting the files off the server, and reloading all of them. Get that awful message, "Some files..." However, I did make the change suggested in the AppPref.html file. Still -- it doesn't load. I'm beating my head. And I'd just updated Muse to the latest, too.

[StrongBeaver]

What do you mean, you could upload the compete site correctly in BC ? What setting did you have to deny ?

[judithk36160631]

Hi

About two months ago, something apparently happenend that now makes my Photoshop CC 2017 crash every time I try to open a file.

I can create and save new files, it crashes completely as soon as I select a file and click "Open".

I tried the usual methods to improve performance, but with no effect.

I tried de- and reinstalling Photoshop, but with no effect. I even tried to install an older version of Photoshop, but same problem.

My Windows is up to date, and there is enough disk space.

I don't have any issues with other CC apps like Bridge or Lightroom.

As I haven't used Photoshop a lot in the past months (and after it started crashing just to troubleshoot) I really can't tell what might have happened/what I might have done to cause the issue.

I don't have a program called Bins. 😕

[judithk36160631]

I was able to solve my problem!

For me it apparently was a driver issue. I found out by mistake when I opened a PSD-file (which I apparently never did before) and had no problems. Opening a jpg again resulted in an instant crash.

So I identified my graphics processor and downloaded the driver directly from their website. Boom - working.

[ChillmanChuck73]

It seemed to be a Team Viewer issue for me.  I just closed the TV app and it started working again. Not a fan of installing updates.  Adobe should be more proactive on sending out possible issues with third party software that uses graphics card processing.  I had this problem with all three programs I updated.  Premiere Pro, Illustrator, and Photoshop.

[GerardJPrins]

From one day to another, PS crashes when opening JPG or TIFF files.
It opens PSD just fine.
No canges to the systema, just a  [inappropriate language removed by moderator] PS update.
A.N.N.O.Y.I.N.G