Image not showing except in navigation window

[shandamwilliams]

Please help, my images are only showing up in the navigation window.  The main screen is black only.  If I click on the file name and drag it the image is visible, but only until I unclick the mouse button.

[Trevor.Dennis]

Try Window > Arrange > Consolidate all to Tabs as a first step.  I suspect this will not help in your case, so the next step will be to reset Preferences.

We need to know your Photoshop version and operating system?

[shandamwilliams]

It is Photoshop CC 2017 running on Windows 10. The Consolidate all to Tabs didn't fix issue, how do I go about resetting Preferences?

[shandamwilliams]

Actually, looked up how to using Edit>Preferences>General and reset on quit.  Still having the issue once I reopened PS CC.

[Trevor.Dennis]

OK.  I expected the Preferences reset to fix it.  What happens if you start a new image document?

Can you open a couple of images, and grab a screen shot of your entire workspace with the Layers panel showing, and paste to this thread please.  If you have a full keyboard just use the Print Scrn key to copy to clipboard.  If not, use the Windows Snipping tool.  Then simple paste here with Ctrl n.

This sounds like an interesting problem.

[shandamwilliams]

[shandamwilliams]

Interesting isn't the first word that comes to my mind, but I do appreciate your help with this. 

[shandamwilliams]

This file for some reason does at least give me the checkerboard where the image is suppose to be.  Same type of file, from same upload.  I did attempt a file from a previous upload that had worked before and still nothing with it either.

[Trevor.Dennis · Accepted solution]

Goodness.  That's a new one for me.  Have you tried 100% zoom ratio (Ctrl Alt 0) the 0 is a zero?

My first thought is that it is a display issue which means the video card and your Preferences > Performance settings.  If checked, turn off GPU acceleration.  Try different settings in the Advanced pane (OpenCL on / off, different Drawing Mode settings)

Have I mentioned cache levels?  It needs to be set to something other than 1.  We usually expect a noisy image from a cache levels issue rather than black, but worth looking at .

I see these a NEF files.  Did you open them with ACR or via Lightroom?  If the latter, then that might be to do with it.  I don't use LR so can't give decent advice in that respect. 

Does this still happen with JPG files? Either from your hard drive or grabbed from the internet.

If it is only with NEF files, then have you ever opened them in the Nikon software?  There have been issues where that has corrupted the file.  How big are they on the drive?  From the tiny zoom ratio in your screen shots, I'd say we are looking at high pixel count, so you'd expect high megabytes on the drive.

I suspect it is going to come down to the video card though (unless it is Lightroom).  Check the driver from the card maker's website.  If this is a gaming system, do you have more than one GPU?  If it is a laptop, does it have two GPUs (high performance GTXm and power saving Intel HD*****)

[shandamwilliams]

It had to do with the graphics card.  Once I Edit>Preferences>CameraRaw and unchecked Graphics Processor it works perfectly.  Thank you for all of your help!

[aliciam3571563]

I have been having the same issue. If you disable use of the graphics card in edit> preferences> performance, then restart photoshop mine will display image, i can't figure out why my graphics card won't work with photoshop though as i have a 1 week old laptop

[aliciam3571563]

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

[shandamwilliams]

Thank you! That was my problem as well.

[dianep84743965]

When I use place embedded on my computer windows 10 latest version of photoshop it shows up on the layer panel bunot on my canvas.  Please advise how to correct