为什么我的Adobe Creative Cloud没有“查看先前版本”的按钮？

[寒星凤61667320]

为什么我的Adobe Creative Cloud没有“查看先前版本”的按钮？官网上面描述是有的，而我自己的就找不到

我的：

官网的：

[Sheena Kaul]

Hi there,

Please see no previous version of any app in cc

Let me know if that helps!

Regards,

Sheena

[寒星凤61667320]

Thank you, but it still can't solve this problem

[Sheena Kaul]

Can you please confirm the systems specifications? As in the OS and the version of OS you are on?

[寒星凤61667320]

Adobe Creative Cloud的版本是4.2.0.211，windows10的版本是15063.483

[Sheena Kaul]

Hi,

Please try the steps below:

• Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)
• Set the permissions to 'Full Control' on Adobe folders for the all the users in the following locations:
  • [System drive]:\Users\[user name]\AppData\Local\
  • [System drive]:\Program Files (x86)\Common Files\
• Restart the machine.
• Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi Cherishy,

You are right! I checked the customer's account and it is a trial account.

Thanks for pointing that out.

Regards,

Sheena

[cherishyn12122954]

Hi 寒星凤61667320,

View Previous Versions option is not shown to trial users. Could you please confirm if you have a CC subscription.