Copy link to clipboard
Copied
I have been able to successfully update and start both Photoshop and Illustrator, but when I initiate InDesign and the start image goes away, instead of loading the "recent files" screen, I get the "rainbow pinwheel of death" (Mac), a blank gray screen and the program never finishes loading, no matter how long it is left. I have uninstalled and reinstalled 3 times now, with no luck. Any ideas? Thanks!
Hi there,
I hope the installation issue is fixed now. If you are still facing issues, please check Creative Cloud Download & Install​ forum for further assistance.
Regards,
Om
Copy link to clipboard
Copied
Are you installing InDesign CC 2017 for the first time? Or, are you updating to InDesign CC 2017?
What operating system are you running (exactly)?
Copy link to clipboard
Copied
Updating from CC 2015, and running OS X El Capitan Version 10.11.5.
Copy link to clipboard
Copied
I have been able to successfully update and start both Photoshop and Illustrator, but when I initiate InDesign
If you had a previous version of InDesign installed, try deleting your preferences. There are two different ways, both described here. If they first one doesn't work, try the second.
Troubleshooting 101: Replace, or "trash" your InDesign preferences
You can also uninstall, run the CC cleaner tool and then reinstall.
Use the Creative Cloud Cleaner Tool to solve installation problems
Copy link to clipboard
Copied
Hi Steve she is upgrading the version she has. The operating system is
OS X El Capitan
Version 10.11.5
Thanks!
Copy link to clipboard
Copied
What Barb said above: Restore (delete) your preferences.
Copy link to clipboard
Copied
Hi there,
I hope the installation issue is fixed now. If you are still facing issues, please check Creative Cloud Download & Install​ forum for further assistance.
Regards,
Om
Copy link to clipboard
Copied
Hi there,
I tried to upgrade InDesign 2015 to InDesign 2017, but was not successful. I decided to completely remove InDesign 2015 with the idea to do a new installation of the 2017 version. This didn't work unfortunately. Error messages P205 and P209 are appearing. My computer runs on macOS High Sierra, version 10.13.3.
Copy link to clipboard
Copied
Only InDesign CC 2018 has been designed to work with macOS High Sierra. Upgrade to that.
Copy link to clipboard
Copied
Point is that I removed InDesign 2015 completely and I need a new download. On the Adobe website is for downloading InDesign not the version mentioned. But, I assume it is InDesign 2018.
Op 2 mrt. 2018, om 13:54 heeft Steve Werner <forums_noreply@adobe.com> het volgende geschreven:
InDesign 2017 installation problem
created by Steve Werner <https://forums.adobe.com/people/Steve+Werner> in InDesign - View the full discussion <https://forums.adobe.com/message/10216020#10216020>
Only InDesign CC 2018 has been designed to work with macOS High Sierra. Upgrade to that.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10216020#10216020 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10216020#10216020
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in InDesign by email <mailto:discussions-community-indesign@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=3359>
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.
This email was sent by Adobe Community because you are a registered user.
You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=marc.vendrig%40gmail.com&token=b54fa669644ce8394cc4eb643264d3dd97cb9d91979f1c4c627fcdc900a3b4f6> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>
Copy link to clipboard
Copied
Yes, but with your CC subscription, you can download and install any of the versions from the CC Desktop App.
Download from here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial
Then open it, sign in with your Adobe ID and click Apps on the Navigation bar, then click the Triangle next to the blue InDesign Install button > Other Versions. (My button is white and says Open because I already have InDesign installed. Yours will look like this:
Select the version you would like to install.
~Barb
Copy link to clipboard
Copied
Thank you Barb, exactly what I needed! No problems anymore 🙂
Copy link to clipboard
Copied
Excellent. Glad you are back on track.
~Barb