Pages Thumbnails not all showing up in Indesign Document

[iepp90]

Hi,

I've had a problem for some months in which the Pages Thumbnails do not all show up in various InDesign documents which I am working on.  In horizontal orientation, icons 1-6 show, and 7-9 do not - perhaps they are hidden  behind the main "pages/layers/links/etc." RH sidebar in InDesign.  In vertical orientation, I am only able to scroll about 2/3 of the way down in my thumbnails.  The rest are clearly there (I can see usually part of a thumbnail  at the bottom), but I cannot scroll down to access.

Has anyone had a similar problem?  Solutions?

Thanks,
Isaac

[Katie Houghton]

Try resetting your preferences. On the mac after you reset them restart your computer.

For InDesign

1. Exit the application

(on the mac restart the system)

2. Press and hold Shift+Ctrl+Alt (Windows) or Shift+Option+Command+Control (macOS)

as you start Illustrator. You are prompted to delete the current settings. The new

preferences files are created the next time you start the application.

[Barb Binder]

If resetting prefs doesn't' work, please share some screen shots.

[iepp90]

Hi Barb and Katie, thanks for your input here.

I opened InDesign (not Illustrator as is noted above in Katie's instructions) using shift+ctrl+alt, however an option to reset preferences did not come up.  Is there a different way to reset them?

See below screenshot:

[Steve Werner]

Drag the panel wider. Move over the left edge of the Pages panel. Look for the double-headed arrow, and drag left.

[Katie Houghton]

You can reset them by hand. Review PDF below. Can you drag the panel out so it is floating. You seem to be missing your scroll bar. Try resetting them by hand Indesign will ask you to reset with a dialog box so it did not reset.

Dropbox - Reset Applications.pdf

[iepp90]

Hi Katie and Steve,

I'm unable to find and delete the preferences file noted in the PDF linked to above, however I did reset the workspace.  See below the thumbnails space dragged onto the main page.  It feels like InDesign is reading my screen size or something similar wrongly...

[Barb Binder · Accepted solution]

I'm unable to find and delete the preferences file

Ok, so on Windows:

Delete InDesign Defaults in this folder:
C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\

-and-

Delete InDesign SavedData here:

C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\

If you can't find some of these folders, show hidden folders.

[iepp90]

Hi Barb,

I was able to find and delete those files (thanks for the accurate and detailed instructions), and the thumbnails are now showing up properly.

Thanks to all of you for your help.

Best,
Isaac

[Barb Binder]

Great news, Issac. And we are always happy to help.

[Katie Houghton]

In this PDF  I attached is the directions to reset by hand and my modifiers as well as the directions to reset every application in the Adobe family. This might be a good thing to review for the future.

[Steve Werner]

Or try resetting your workspace. From the Workspace menu choose Reset [workdpace name]

[Katie Houghton]

Yep. first step prior to resetting the application.