Copy link to clipboard
Copied
I have the same issue with file number 69600872.
The preview image is :
But the downloaded file looks like:
I sat on chat for 35 minutes without success getting resolution when I accidentally closed the chat window
Branching into a new discussion
Hi Chuck,
I apologize for the trouble you faced when you licensed this image.
I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.
Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can use a different image.
Let me know if that helps!
Once again, so
...Copy link to clipboard
Copied
Branching into a new discussion
Hi Chuck,
I apologize for the trouble you faced when you licensed this image.
I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.
Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can use a different image.
Let me know if that helps!
Once again, sorry for the experience.
Regards,
Sheena
Copy link to clipboard
Copied
Thank you
Copy link to clipboard
Copied
You are welcome!
P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.