media encoder in photoshop

[avatar1919]

media encoder is listed in the drop down menu when hitting export>render video, but i cannot select it as an option-it's in white. The other option-Image sequence can be selected.

How do I get to make media encoder be useful in the dialogue box?

I am using creative cloud and it has been downloaded?

thx

Roma

[Mylenium]

Nobody can tell you anything without exact system info or other technical details liek exact version info.

Mylenium