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I've installed PSE15 dt. from a freshly bought package on Windows 10 x64 Pro dt. After starting it, there is immediately an error message:
Adobe Photoshop Elements 15 funktioniert nicht mehr (... does not work anymore).
No change when executed as administrator.
Two times de-installed and re-installed with reboot after each, no change, same error message.
Downloaded PSE 15 package from Adobe side, de-installed, re-installed with reboot, no change, same error message.
Reinstalled Microsoft Visual c++ Redistributable Package, no change, same error message.
There seems to be no way to get the application working.
PSE12 and PSE 9 have been and are still working on the same system.
System:
Windows 10 Pro 64 Bit Version 1703 Build 15063.483
x64 processor CPU Intel Core i-7 6700 k 4 GHz
RAM 32 GB
Any idea?
Thanks in advance,
Miki
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This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.
https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html
You may see something like:
Faulting module: LavasofTcpService64.dll
If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.
Thanks,
Arshla
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Thank you, arshla jindal .
Uninstalling WebCompanion made PSE 15.0 work.There were no entries in the event log though.
I don't understand the dependencies but I can live without WebCompanion.