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Is there a way to batch relink the photos? Why does this happen?
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You have given us literally no information to help you.
What version of InDesign? What operating system? Network or local drive for the storage? Are the links in the same folder? Are the links shown as missing or modified?
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version 2017. Mac sierra 10.12.5
Local storage
the links are in different folders
what does a missing or modified link look like?
Why is there no longer an option to call for support?
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You said ID was prompting you to relink. What exactly is the message? Please post a screenshot of your links panel.
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From an housekeeping point of view, it's best (normally) to keep all your image assets in one folder for each job. Once you relink an image in that folder all the images will relink automatically.