Unexpected Charges

[jasonr43122786]

I have the same issue. I was in Dollar Photo but at $39+ AUD per month for 10 pics it seems a bit pricy.

I have 171 unused pics available to me. Can I put my account on hold or cancel and still access them?

Regards

Jas

[twaritar3263062 · Accepted solution]

Branching to a new discussion,

Hi Jason,

I see you have an Adobe account under the same is as with forums. I see you have 45 DPC credits which will be active for another year, however, any unlicensed Stock credits would forfeit upon cancellation of the subscription.

Please see the terms for help: Common Questions, Adobe Stock

Let us know if you need any more information.

Thanks

Twarita

[jasonr43122786]

Hi There, I can't seem to access invoices for my last 3 months purchases.

I went through the support and tried a couple of different browsers but still no luck.
I'm wondering if its something to do with the $10 plan that I was on. It shows that I don't have any new invoices since then.

Cheers

Jas

[WendellaBee]

Hi J.R.,

Are you talking about your billing history? If you sign into: https://accounts.adobe.com/orders you'll be able to click on your order individual orders and see your billing history. You can access your monthly invoices.

EBQ

[jasonr43122786]

I get charged a monthly fee.

So I am looking for the invoice for the last 3 months.

Cheers

Jas

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[jasonr43122786]

Sorry

I did go in there and the last invoice was from April 2016.

I'm looking for the invoices since the price went up.

Thanks

Jas

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[Sheena Kaul]

Hi Jason,

As Wendy mentioned you can get the invoices from within your accounts page.

Please see Managing your Membership FAQ: How do I print a payment receipt or invoice for detailed steps.

Let me know if that helps!

Regards,

Sheena

[jasonr43122786]

Hi There.

I tried that and it doesn't have any current invoices. Only older ones.

Is there another way of accessing or is there a technical issue?

Kind Regards

Jason

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[Sheena Kaul]

Aren't you able to download the latest invoice for August as the charge has successfully been processed?

Also, until which month can you see the invoice available?

[jasonr43122786]

No!

The last invoice in there is April.

Jas

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[Sheena Kaul]

Strange!

Jason, would you able to Contact Customer Care so that we can check the cause and help you?

[jasonr43122786]

I try each month when I do my tax but they aren't there. I'm thinking it might be an issue with coming over from Dollar photo to Adobe? Can someone look for me maybe?

Jas

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[Sheena Kaul]

Jason, please Contact Customer Care as they will be able to check the details and walk you through with the invoices as well.