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Unable to Copy and paste using ctrl+c and ctrl +v

New Here ,
Aug 08, 2017 Aug 08, 2017

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Windows 7 enterprise

8 gb mem

adobe acrobat dc 15.006.30306

We have several users that are experiencing problems copy and pasting from a pdf to a notepad document. The highlight the text then crtl+c and a shift+tab to get to the notepad document and then a ctrl+v to paste the text. I have checked to see if the clipboard was full and it appears to be ok and RDP clip isn't presenting an issue. I can replicate the error on my pc.

No error messages were noted and nothing is showing up in the windows event logs.

Any assistance anyone could provide would be great.

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General troubleshooting

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