Old serial # is no longer working, why?

[elizabethm47413099]

Hello,

I was forwarded to this forum to have my problem solved when I was seeking help from Adobe Support. I own an older version of Adobe Lightroom and my serial number isn't being recognized as a valid one anymore. What can I do to get this resolved?

[dj_paige]

Give us details. What version NUMBER of Lightroom do you have installed? What version NUMBER of Lightroom did you purchase?

[elizabethm47413099]

Lightroom 3

[dj_paige]

Describe what happens. In detail. Lots and lots of detail. If there is an error message, please quote the exact complete unedited error message, word-for-word. Show us a screen capture. Since we're not sitting with you and we can't see your computer screen, describe so that it's like we can see your computer screen.

[elizabethm47413099 · Accepted solution]

Okay, I think I've figured out something. It turns out that I didn't realize I had two versions, Lightroom 3 and 5 on my laptop (honestly have no idea how the 5 got on here). I must have accidentally tried to open the 5 version without realizing it, and that's why it asked for a serial number. My 3 appears to be opening fine!

[elizabethm47413099]

I bought Lightroom 3 and that's the version I'm trying to open. I had installed it awhile ago, and had used it on my current laptop, so I'm not sure why I'm having to re-enter my serial number.