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cc 2017 autorecover does not work.

Contributor ,
Aug 09, 2017 Aug 09, 2017

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I allready posted a question about autorecover in cc2017 and that way found that the autorecover folder fio 2017 resides on my scratch disk.
My settings are set to save every 5 minutes and indeed, when I strt working on a file and take a look in the autorecover folder, a file is created there.

However, whenever photoshop crashes and I restart it,  the crashed file is not automatically re-openes as it did in cc2015 and when I open the autorecover folder , that folder is empty.So the autorevover feature is useless .Everything worked perfect in cc2015 and whenever that happened , the crashed file re-opened when I restarted photoshop.Could someone solve this mystery 🙂

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Adobe
Community Expert ,
Aug 09, 2017 Aug 09, 2017

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Its been reported before.  It can work and it can fail. Seems to depend on how scratch disk are configured.

https://forums.adobe.com/search.jspa?place=%2Fplaces%2F1413024&sort=updatedDesc&q=CC+2017+Autorecove...

If I remove C: as a scratch disk no Autoecover PSB file are saved in my AutoRecover Folder. So I would guess other configurations will also fail.

Capture.jpg

JJMack

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Contributor ,
Aug 11, 2017 Aug 11, 2017

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Well, even my scratchdisk is set on the L drive, the autorecover file is created.My problem is , when PS crashes and I restart it, the recover file does not open automatically.What I need to do is go to the autorecover folder and click the recover file.When I do not do that and first start PS without clicking this file, the file gets deleted from the folder.So to sum it up, photoshop crashes, I go to the recover folder and click the file in there , I can recover the file.But if PS crashes and I just restart PS , no recover file gets loaded automatically ( as it did in PS 2015) and when I go to the recover folder after I restart PS 2017, the file is gone.

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Community Expert ,
Aug 11, 2017 Aug 11, 2017

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Make sure there is a bug report on Adobe feedback site. If you can not find one there please submitt one.

https://feedback.photoshop.com/photoshop_family

Your luck there are recover file created at least.  When I removed C: as a scratch disk no recovery files were save on my system.  Adobe has bugs in the Autorecovery feature.

JJMack

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