Indesign Protective Shutdown File Corrupt

[sookieandrogue]

I was finishing up a file in InDesign when I got the Protective Shutdown message.  I rebooted and when I tried to recover the file InDesign froze.  I rebooted and tried several times and the file would not open.  Renamed/deleted preferences, removed the recovery data, etc. and nothing works.  I can't open the file.  Is it gone for good?  Running Sierra on a MacBook Pro.

[amaarora]

Hi,

I am sorry that you faced such a situation. Since you have already removed all recovery data and preferences, there is no chance InDeisgn can recover it now.

I hope you had incrementally saved the file while working, and not at a complete loss of work now?

-Aman

[sookieandrogue]

Fortunately I had a file that was just a couple of hours old.  I still have a copy of the original preference and the recovery data file - I don't know if that makes a difference - if I could still try to recover it.  I am really bothered as to why this happened in the first place and why I couldn't recover immediately after the crash.  I've had nothing but trouble with InDesign after upgrading to Sierra.

[sookieandrogue]

Also, why can't I recover/repair the file without the changes that were made before the crash?

[amaarora]

Hi,

Maybe reading this Recover InDesign documents  will clear your doubts?

-Aman

[sookieandrogue]

Hi,

I read this several times yesterday and it didn't help at all.  For one thing it never addressed what to do if you could not open the document.  Everything I try to open the document I get the spinning ball, have to force quit and restart the computer.

Why are there so many problems with InDesign and Sierra?

[amaarora]

Hi,

What version of Sierra are you on?

Do you have any antivirus running on your system? Or do you use any third party plugin? Or some font management software?

-Aman