cannot sign in to "sync with lightroom mobile"

[aldii]

hi, i've been stuck for hours. i cannot log in to lightroom mobile via my lightroom cc on mac.

here's my version:

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [6]

it looks like my lightroom version, is not up to date, right? itried updating manually, i tried to uninstal and reisntal both both creative cloud and lightroom cc over and over, i tried to remove the OPM.DB thing, still it didnt work, i tried everything that anyone suggested on any forums (or at least i searched on google) anyone please help? i need to sync my presets to my lightroom on my iphone. thank you.

[F. McLion]

Did you try to download the 2015.12 update directly and install it locally? Download Photoshop Lightroom

[aldii]

hi, the link you gave didnt show where th lighroom cc 2015.12. but i tried to download the lighroom not from creaive cloud ( from lightroom.adobe.com) and the installing stuck at 90%.

[F. McLion]

Not really hard to find, isn't it?

[aldii]

thanks for the heads up, but still didn't work, i download it again, and the updates, but it didnt work ,the updates won't installed.

[axmelissarios1 · Accepted solution]

Hi aldii​,

I looked up the email address you used for this Forums account and see that it has a Creative Cloud Photography plan associated with it. The screenshot you have looks to be some sort of team or institution license instead of a personal one. Are you sure you have signed into the Creative Cloud app and Lightroom with the correct email address?

Thanks,

Melissa