sync problems

[apontoppidan]

My computer recently crashed so I bought a new one. However all my creative cloud files are not synchronised. I can only get like three documents. Is there any way I can find the other documents in the cloud?

Thanks.

Anne-Sophie

[Steve Werner]

Having a copy of Creative Cloud doesn't mean that your "files are synchonized".

You can only recover your files if you were making a backup, or if you go to a service to try to recover your files from a crashed hard drive.

[Cari Jansen]

Do you still have access to your old computer?  in that case you can hopefully still either copy the files across to your new computer, OR sync them.

To Sync files:

1. Open the Creative Cloud Desktop Application
2. From the gear icon select Preferences
3. Click Creative Cloud, Click Files, and enable Sync
   

[amaarora]

Hi,

Just to add: before syncing also ensure that all files that you need to sync are correctly placed at the Folder location. By default it is /Users/[username]

-Aman