photoshop element 9: doesn't like the new sierra 10.12

[tyz39513763]

recently upgraded operating system on the mac to 10.12.5

everything but the photoshop element 9 worked fine.  any ideas. should i upgrade to a more current version of elements? and if so, how to i do that?

[Jeff A Wright]

Tyz39513763 in what way is Photoshop Elements 9 not working under macOS 10.12.5?  Do you receive any specific error messages?  If you can post a screen shot of the error message it would be helpful.  For details on how to post a screen shot see FAQ: How do I capture and post a screen shot or video?​.

[juliep6753036]

[Jeff A Wright]

Juliep6753036 have you followed the directions in the error message and removed and reinstalled Photoshop Elements 9?  You can download a fresh copy of the installation files from Download Photoshop Elements versions 9, 8, 7​.  For information on how to locate your registered serial number please see Find your serial number​.

[juliep6753036]

thank you

[juliep6753036]

try to download a fresh copy and received this warning.

[John T Smith]

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--help links and an Adobe solution to installing old programs are here https://forums.adobe.com/thread/2301916

[Jeff A Wright]

Juliep6753036 if the DMG file is still damaged then please use an alternate Internet connection and/or computer to download the installation files.  You can download the files to a USB drive and then install on this computer.