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full scretch disk

New Here ,
Aug 13, 2017 Aug 13, 2017

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Hello, i've tried to open a new document on photoshop but it kept on giving me "full scretch disk" message eventhough my disk has lots of space and i have been pragmanting my disk and it still does not work... what should i do? thank you

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LEGEND ,
Aug 13, 2017 Aug 13, 2017

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How much is "lots"? Please give an exact figure.

Now, repeat this when the "scratch disk is full" message is ON SCREEN (do not click OK). How much space is free now?

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New Here ,
Aug 13, 2017 Aug 13, 2017

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really want to believe you are not being cynical here...

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LEGEND ,
Aug 13, 2017 Aug 13, 2017

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To properly diagnose the problem we need to know the exact amount of free space when that error comes up.

Also what OS is your computer using and what type of computer you are using, notebook or desktop.

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New Here ,
Aug 13, 2017 Aug 13, 2017

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o.k. well it's a desktop with 20.3 free GB

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LEGEND ,
Aug 13, 2017 Aug 13, 2017

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Not cynical at all. We often hear from people who say they have "lots" of space but don't even know how to measure it. Turns out their disks are about full. Yours is nearly full, may not be enough. But at least you know how to measure it, which saves time.

But the reason for the TWO questions is to find out if the message is true (it wants to make a scratch disk of over 20GB) or wrong (it's reporting something else). So, will you do the second test I asked, or just assume we are winding you up?

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New Here ,
Aug 13, 2017 Aug 13, 2017

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did not meant to offend you. sorry if i did not clearly understood you. sure do appreciate your  attempt to help.

could you please be more spesipic about the second test ? cause when the message appears i'm not able to press anything but the"ok" option.

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LEGEND ,
Aug 13, 2017 Aug 13, 2017

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Do not click OK. The message doesn't block other apps. Switch to Finder, if you're on a Mac, or Windows Explorer. Then check the disk space.

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LEGEND ,
Aug 13, 2017 Aug 13, 2017

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Then of course, switch back and click OK !

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New Here ,
Aug 14, 2017 Aug 14, 2017

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Thank you!

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LEGEND ,
Aug 14, 2017 Aug 14, 2017

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Moving from the LiveCycle General discussions - features, feedback, training, documentation etc. forum to a Photoshop forum.

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