Adobe Draw won't ever complete the backup of my files

[danielaenriquez]

I can't ever access my Adobe Draw files on Creative Cloud because they are eternally syncing, and now i wanted to log out from my account on Adobe Draw to log back in to see if that helped but when i did it a new message came up that said "Completing backup" but it won't ever end and it needs to complete to log out.

What can i do? Does anybody else have this issue?

[Theresa J]

Sorry this might be obvious, but did you double check to make sure you have a good wifi connection with your mobile device?

[Sue Garibaldi · Accepted solution]

Hi Daniela.

I also responded on your other post, but wanted to respond here as well. Please contact me through the in-app feedback so I can try to help figure out why the app is in a constant state of syncing.

I'm not sure which version of Draw you're using but... on iOS tap Settings then Send Feedback; on Android tap the hamburger icon then Send Feedback.

Sue.

[lydiak64350774]

how can i know that my draw is syncing

bc i am scary that if i sign out my drawing will deleted

[Sue Garibaldi]

Hi Lydia.

When you sign in with your Adobe ID to https://assets2.adobe.com/assets/mobile?filter=draw do you see all the work that's on your device represented there?

Sue.

[lydiak64350774]

I already sign in and when I sign out on app and open it again I can't see my last drawing but I can see it in this link on my acc....so can I see it again on app

[Sue Garibaldi]

Lydia.

I just want to make sure I'm understanding correctly.... You CAN see all of the work that's on your device at https://assets2.adobe.com/assets/mobile?filter=draw ?

If you can, you are completely safe to sign out and sign back in to Draw.

Sue.

[lydiak64350774]

Ik i can see my last drawing in link but why i cant see it on app....i want edit it and i cant

[lydiak64350774]

Okay now its appear when i sign out again ....btw btw thank u soo much for helping me  ❤️

[Sue Garibaldi]

Lydia.

Perfect. I was just going to say... Sometimes it can take a few minutes for work to sync back down to your device. But just leave the app/device open over a wifi connection and it will eventually get there.

If you ever need to sign out or uninstall Draw just always first check that link to make sure all your work is synced to Creative Cloud.

Sue.

[lydiak64350774]

Okay thank you  ❤️

[Xuccezz]

Please I cleared data on my phone and my Adobe draw was set to sync over wifi and cellular data. Going to cloud I can't find my recent works

[alykoerber@tamu.edu]

I am having the same issue as Daniela was. I am using a new Adobe account but I cant sign out of my old account on Adobe draw because it never complete the backup when you hit "sign out." I've deleted the app and the cache on it several times. Everytime I redownload the app, Adobe Draw automatically signs in to my old account without me typing in any sort of username or password. 

How can I sign into my new account on Adobe Draw? 

[Sue Garibaldi]

Hi Aly.

Sorry you're having trouble signing out. Usually this endless syncing is the result of a specific drawing or drawings that haven't fully synced but a couple of things I'd like you to check:

* When you sign in with your Adobe ID to https://assets.adobe.com/mobilecreations does all of the work that's on your device also show up there?

* Do you have other Adobe apps  on your device; that auto-login that you're experiencing with your old Adobe ID is likely happening because there are  other Adobe apps that you're signed into with it. 

Let me know what you find and  can go from there. 

Sue.

[alykoerber@tamu.edu]

Hi Sue,

Thanks for getting back to me. I had gone over my 2G of storage so I assumed that's why it was in an endless cycle of syncing. After deleting files on the cloud to get under 2G, I am still having the same issue.

I've tried countless things including deleting the app and redownloading it, deleting the app data/cache, deleting app off of the backup, turning my ipad off then on again before redownloading Adobe Draw app. I've even deleted my entire backup on the ipad, restarted my ipad, downloaded the Adobe Draw app, and still the app automatically logs me in. All of the other apps are signed into the new account. Adobe Draw is the only app that signs in before I enter any account information. 

I am not sure what to do next in order to sign out of the Adobe Draw app.

[Sue Garibaldi]

Hi Aly. 

Draw documents do not count toward Creative Cloud Storage so you would have had to exceed Mobile Creations Storage (which is very high) for your work to stop syncing. 

I'm fairly certain that this is a problem with one or two drawings that, for some reason, cannot sync. You didn't mention whether when you sign in with your OLD Adobe ID to https://assets.adobe.com/mobilecreations does all of the work that's on your device also show up there.

Sue.

[alykoerber@tamu.edu]

Hi Sue,

All of my drawings show up on the mobile creations page using my old Adobe ID. After restarting my ipad and redownloading the app numerous times, it finally let me log into my NEW Adobe ID. I'm not sure why it decided to finally work.

Thanks for all your help, Sue.

[Sue Garibaldi]

Hi. 

Great. Sounds like one of the many force-quit/restarts sign-outs/sign-ins and/or uninstalls/reinstalls finally worked. 

Whatever it was... I'm happy you were finally able to sign out. 

Sue.

[gretchen5C9B]

I have a similar issue. Draw won't let me sign out of my account. It just says "completing backup" for hours. I ended up deleting the app from my ipad and losing all my work. Then reinstalled the app and re-signed up with the same email address that I have for my CC. I have 1 file in Adobe Draw now and when I go to sign out of my account it again won't let me sign out, I get the same message with the circle going round and round for hours. I can see my 1 document in "Mobile Creations" on my computer in my CC. So why won't it let me log out of Adobe Draw on my ipad? It still says "completing backup" but there's nothing else to back up other than the 1 document that's already backed up?

This has been such a headache! Helpppppp

[Sue Garibaldi]

Hi Gretchen. 

I've responded on your other post:

https://community.adobe.com/t5/illustrator-draw/why-can-t-i-log-out-of-adobe-draw/m-p/11855120#M4999

Sue.