Restarting Subscription

[matthewd27209957]

I have just contacted adobe support (which was not very helpful at all). I cancelled my subscription accidentally on Friday which I instantly tried to contact support to rectify and restart but did not receive a response and my support request was cancelled 27 hours later. I then finally got put through to a support chat tonight where I was told there is no way they can restart my subscription as it must be requested within the first hour even though I had responded within the first hour, adobe did not respond back to me! They are now attempting to charge me a cancellation fee for a subscription that I do not wish to cancel.

Is there anyone from adobe that can help me with this problem?

[John T Smith]

This is an open forum with some Adobe staff who read... find an employee (denoted by STAFF under their name) and send a private message

When you find a Staff person, hover your mouse over their name

you may then click the Message option in the popup window to send a private email

[Sheena Kaul]

Hi Matthew,

I apologize for the trouble.

Is there a case reference number for your interaction with the support that you can provide me so that I can help you?

Regards,

Sheena