Lightroom 4.4.1 64 Bit crashes when opening a CR2 file or when adding files to Catelogs

[sanpil]

I have Lightroom 4.4.1 64 bit in Windows 10 (with latest updates). Since yesterday LR crashes when opening CR2 files. I uninstalled recent Windows updates and tried again, but no go. Could not find the crash logs at the User directory (uder C:\Users\[Me]\AppData\Roaming\Adobe\Lightroom\. Any steps I should do?

[sanpil]

BTW, I have also renamed the agprefs file at C:\Users\[Me]\AppData\Roaming\Adobe\Lightroom\Preferences\, but did not help.

[sanpil]

Phone and FB chat support redirects me here. Can anyone help?

[dj_paige]

Explain further.

LR crashes when opening CR2 files

Exactly what step or action is this, using Lightroom terminology?

[sanpil]

(a) When I tried to add an folder with CR2 files to an existing Catalog, or just right-click a JPG or CR2 file and choose to open using Lightroom. The message "Adobe Photoshop Lightroom 64-bit has stopped working" gets displayed. This is the event viewer info:

Fault bucket 120812932296, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: lightroom.exe
P2: 4.4.1.11
P3: 51acfe18
P4: KERNELBASE.dll
P5: 10.0.15063.502
P6: 005405b5
P7: c0000002
P8: 0000000000069e08
P9:
P10:

Attached files:
<details>

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_fce4a6d2496d83298e4bd32fdc9d75d4dd9178_09d63024_2321430e

Analysis symbol:
Rechecking for solution: 0
Report Id: ae94fe0b-2fa6-433c-a75d-c6963da00544
Report Status: 268435456
Hashed bucket: 8d8fe6af519ed4dcdb6e97c43963ea3f

[dj_paige]

Are you doing this ADD from your operating system, or from within Lightroom?

[sanpil]

From within Lightroom.

[JP Hess]

How long have you been using Lightroom 4.4.1? Has anything else changed on your system recently?

[sanpil]

I have been using it for ~4 years (on Vista and Win10). I have similar issue once about 6 months back. I "refreshed" Win10 and it went away. I tried the same now, and not helping. This started about a week back. I uninstalled all Windows updates installed in the last month, and launched LR, no go. Since then, my Win10 installation is up-to-date.

[sanpil · Accepted solution]

I solved the issue in the hard way. After about couple of weeks of searching around turned in nothing useful, I finally gave in and upgraded to LR6. To my utter dismay, LR6 also crashed when opening an image. But this time, it left a cruicial info in Eventlog:

Faulting application name: lightroom.exe, version: 6.0.0.10, time stamp: 0x5523190c

Faulting module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x48a324a9

Exception code: 0xc0000005

Fault offset: 0x000000000001f885

Faulting process id: 0x14f4

Faulting application start time: 0x01d31af1431ec272

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\moxplugins\wpdmanager.mox

Report Id: 61adf0d4-88e0-48f8-9f3a-94bacf648a0e

Faulting package full name:

After a quick search, the solution was to unplug my kid's Samsung phone which was accidently plugged into the USB port. As explained here Lightroom 6.5 on Windows 10 - Stopped Working , unplugged the phone, and all is well. I am poorer by about $90.