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[Moved... you read but do not ask questions in a FAQ area... Mod]
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Moved here from Adobe RoboHelp > AirHelp forum.
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Are you having trouble seeing thumbnails for your images when opening in Photoshop? I don't have that problem, but I'm using Windows 10. I believe Photoshop uses the codecs provided by the OS at that level, so I'm not sure what's up there. (This is one of the reasons why I use Bridge for my file browsing and opening in Photoshop needs.)