• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat XI Pro crashes with Out of Memory error

New Here ,
Aug 21, 2017 Aug 21, 2017

Copy link to clipboard

Copied

Have a user who has Acrobat XI Pro.  When the user attempts to open any PDF that is over around 8 MB in size, it loads about half of the document and then crashes with an Out of Memory error.  The PC has 32 GB of RAM and the page file is set accordingly.  Have uninstalled / clean wipe utility and then reinstalled.  Other users can open up the same documents just fine.  Installed Reader DC and I'm able to open the documents on the problem PC as well.  It is just Acrobat XI Pro that won't open them.  Tried a different user profile on that PC and had the same problem, so it is not profile-specific. 

Thoughts?

TOPICS
General troubleshooting

Views

916

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation