Verifying Software Licene Problem

[furkanü3059636]

Hi, I have Creative Cloud Student and Teacher edition (one-year, prepaid)‎ licence already but for 3 mounths I am having same error when I try to open any product I paid. When I look at creative cloud app it says that its trail version is finished and I must buy it. But I already have been paying it and I can see it from my account manangment when I look at from web browser. Please help me ASAP because I need to use photoshop and I have been paying for nothing. Thank you all for your help

[KanikaS]

Hi Furkan,

I see you have an active subscription under the same ID as with forums.

Since you are getting the trial message, please try steps in the shared link:

Stop Creative Cloud from reverting to trial mode

Hope this helps!

Feel free to update the thread for any other questions.

Regards

Kanika

[furkanü3059636]

I am sorry but followed every step but nothing is changed. İs there anything I can do?

[KanikaS · Accepted solution]

Please rename the Slstore to Slstore.old.

Windows: ProgramData\Adobe\SLStore

Mac: Library/Application Support/Adobe/SLStore

[furkanü3059636]

I know I started to be annoying I am so sorry but when I try to rename it , it says you cant change because folder is open somewhere but  it doesn't. How can I close it and rename it?

[furkanü3059636]

Ok, I closed all applications related to adobe and it can be renamed and it has fixed thank you all for your help and patience and sorry about my English if I write anything wrong.

[KanikaS]

We're glad your issue was resolved.

Have a great week.

Thanks

Kanika