Clicking on Rulers to drag guides opens Preferences in Photoshop CC

[pedro_guererro]

Whenever I click on the rulers to drag a guide onto a document, Photoshop's preferences open up. I'm not sure if it's the app or my mouse. Has anyone ever come across this issue? If so, how did you fix it?

Thanks in advance.

Sincerely,

Pete Gregory

[Mohammad.Harb]

Does the mouse work correctly outside Photoshop?

[pedro_guererro]

I'm having a similar problem in Illustrator CC I'm noticing too. I will drag a guide onto the document and it will disappear. If I click on another spot on the document, the guide will appear.

[Mohammad.Harb]

I'm having a similar problem in Illustrator CC I'm noticing too. I will drag a guide onto the document and it will disappear. If I click on another spot on the document, the guide will appear

this could be the GPU , Try to turn it  ON/OFF and try to add guide .

[melchg]

I had the exact same issue described in this blog (by @pedro_guerrero) and I was able to resolve it by turning off GPU performance processing, as recommended by Mohammad_Harb! Thank you!

[S_Gans · Accepted solution]

Hi, pedro.guererro​ - it appears to be a mouse issue. Reason I say that is that when you DOUBLE click on a ruler, it opens the Preferences panel, but a single click shouldn't do anything. Does it happen when you "click/drag" in one move? If so, your mouse is most certainly doing an undetectable bounce.

[Trevor.Dennis]

S_Gans  wrote

Hi, pedro.guererro  - it appears to be a mouse issue. Reason I say that is that when you DOUBLE click on a ruler, it opens the Preferences panel, but a single click shouldn't do anything.

Hey, I didn't even know that trick.  Pedro specifically mentioned a mouse in his OP, but it immediately had me thinking of Wacom tablets where the default for the top button is Double Click

Talking of things I didn't know, while toggling screens to use the Greenshot screen grabber, I suddenly lost control of my Windows 10 computer, and it started talking to me.  I quickly discovered that I had turned on Narrator, which is one of those 'friendly' Windows 'ease of access' tools.  It tries to give you a commentary on your every move, but falls dramatically short IMO, because while it managed to tell me I was 'pressing the PrntScrn key and entering Greenshot'  it completely missed that I was 'Getting very annoyed.' , 'Punching monitor.' and 'throwing keyboard across the room'.   .  I expect Mac users never have these sort of problems.

[S_Gans]

Oh, we have problems that make us want the computer recognize that we're " 'Getting very annoyed.' , 'Punching monitor.' and 'throwing keyboard across the room'", but we can't get there with the Windows Logo Key!   And, of course, we're on Macs, so we're supposed to meditate our way out of the feeling!

As for that default tablet button - that changed on my machine VERY fast! What a pain! Thanks for that reminder, though - so, Pedro, do avoid that as well.

Do let us know if that GPU fix worked for your Illustrator issue.

[pedro_guererro]

Thanks everyone for your help. I've come to the conclusion its a mouse issue. I appreciate all your input.

Pete Gregory